I bring a strong background in logistics, operations, and business administration to every engagement. As your virtual assistant, I handle the day-to-day tasks that keep your business running smoothly, from admin and scheduling to team coordination and client account management.

Calendar management, email management, and scheduling coordination

Data entry, research, and file creation using MS Word, Excel, PowerPoint, and Notion

Customer support via email and chat

Document preparation including SOPs, reports, and internal communications

CRM management and pipeline tracking using Pipedrive, SalesForce, and HubSpot

Light social media content creation

Product sourcing and product labeling

Supervising and onboarding logistics clerks, dispatchers, and QC/IC auditors

Peer-to-peer and cross-training programs to build team versatility and coverage

Developing online training materials and SOPs for new team members

Leading weekly and bi-weekly client and internal alignment meetings on order volume, shipment metrics, and account health

Coordinating with department leads to ensure staffing coverage and workflow continuity

Managing multi-brand account portfolios across produce, beauty, apparel, and medical equipment industries

Client relationship management with regular reporting on KPIs, SLAs, and department metrics

Vendor inquiry response and purchase order processing to brokers and carriers

Weekly optimization reporting to track cost savings and delivery performance

B2B and B2C order management and customer communication

Logistics dispatching and load scheduling

Inventory management and quality control

Domestic and international freight management

3PL warehouse account management and distribution center coordination

Product sourcing, labeling, and FBA shipment creation