Fix the flow: A full UX content audit

Pro

J Savage

Starting at

900

About this service

Summary

A deep-dive content audit that helps you scale inclusive UX without sacrificing clarity or consistency. This audit goes beyond surface-level edits to uncover how your content supports (or blocks) users.

I'll assess one user journey in depth and deliver annotated, strategic recommendations with a focus on clarity, accessibility, inclusion and product consistency.

Ideal for teams ready to build with care at scale.

Process

Step 1: Kickoff call (or async intake form)

We'll align on your product goals, user needs and target flow.

Step 2: Full content audit

I'll review your flow for tone, cognitive load, accessibility and other UX issues.

Step 3: Annotated report

You'll receive either a detailed document or slide deck with examples and solutions. The deliverables are built to be collaborative and easy to reference internally.

Step 4: Follow-up support

One round of async Q&A to help your team take action confidently.

FAQs

How is this different from the mini audit?
This is a deeper dive with strategic annotations, accessibility focus, and more collaboration. It's ideal for scaling, not just fixing.
What kind of flows can be audited?
Common flows include onboarding, checkout, dashboards or other multi-step interactions – anything core to your user experience.
Do I need to join the kickoff call?
Live is ideal, but I offer an async option if that works better for your schedule or workflow.

What's included

Kick-off call (or async intake form)
A focused session lasting 30-60 minutes, to align on goals, users and the flow to be audited. If you prefer async communication, I’m happy to gather input via a written intake form instead. Please note this may add 1–2 days to the timeline if I need to follow up with any clarifying questions.
Full UX content audit of 1 user journey
A detailed review of one core experience to identify clarity, tone and UX content issues.
Accessibility and neurodivergence lens applied
Content is assessed for cognitive load, inclusive language and usability across diverse needs.
Annotated document or slides with recommendations
Clear, visual suggestions with examples and fixes – easy to share with your team.
Follow-up Q&A
You’ll have one round of async follow-up via email to ask questions or get clarification to support smooth implementation.

Example projects