Voice of customer research — speak your customers' languageSilvia Adamyova
►DOES YOUR COPY TELL READERS WHAT THEY NEED TO HEAR?
Imagine you're dying of thirst, and someone offers to teach you about salt intake. Useful? Maybe. But not what you need right now. You’d go to the person who says, "Thirsty? Here’s water."
That's why it's so valuable to have insights from voice of customer research, to uncover:
✧How do your customers talk about their problems? (so you can speak their language)
✧What frustrations and desires drive their decision to buy (or not)?
✧What do they consider when choosing between you and your competitors?
✧What makes them hesitate before they click "pay"?
What's included
Organized Voice of Customer sheet
An organized Google sheet with relevant quotes from real people in your target audience. You'll gain strategic insights into their desires, needs, frustrations, objections, and the key factors that drive their decision to buy or not — or choose you or your competitors. You'll also know how to speak their language so that they feel completely understood and like your solution is exactly what they need.
Targeted recommendations for your website, content, and copy
Based on the Voice of Customer sheet, I'll create targeted recommendations for what to say and how in your content and copy. You can distribute this to your content writers, copywriters, or team members in order to have a cohesive customer approach that boosts engagement and retention.
Example work
Starting at$105
Duration3 days
Tags
Facebook
Google Apps
Instagram
Copywriter
Market Researcher
Service provided by
Silvia Adamyova Bratislava, Slovakia
Voice of customer research — speak your customers' languageSilvia Adamyova
Starting at$105
Duration3 days
Tags
Facebook
Google Apps
Instagram
Copywriter
Market Researcher
►DOES YOUR COPY TELL READERS WHAT THEY NEED TO HEAR?
Imagine you're dying of thirst, and someone offers to teach you about salt intake. Useful? Maybe. But not what you need right now. You’d go to the person who says, "Thirsty? Here’s water."
That's why it's so valuable to have insights from voice of customer research, to uncover:
✧How do your customers talk about their problems? (so you can speak their language)
✧What frustrations and desires drive their decision to buy (or not)?
✧What do they consider when choosing between you and your competitors?
✧What makes them hesitate before they click "pay"?
What's included
Organized Voice of Customer sheet
An organized Google sheet with relevant quotes from real people in your target audience. You'll gain strategic insights into their desires, needs, frustrations, objections, and the key factors that drive their decision to buy or not — or choose you or your competitors. You'll also know how to speak their language so that they feel completely understood and like your solution is exactly what they need.
Targeted recommendations for your website, content, and copy
Based on the Voice of Customer sheet, I'll create targeted recommendations for what to say and how in your content and copy. You can distribute this to your content writers, copywriters, or team members in order to have a cohesive customer approach that boosts engagement and retention.
Example work
$105