Certified Customer Experience Professional

Faith Balogun

Starting at

About this service

Summary

As a customer support representative, I offer personalized assistance to ensure that each customer’s needs are met efficiently and effectively. What sets me apart is my commitment to active listening and empathy, which allows me to not only resolve issues but also to foster a strong and positive relationship with customers, ensuring they feel valued and understood. My knowledge base is continuously updated, enabling me to provide accurate and relevant solutions quickly.

What's included

Customer Support Framework
Documentation of the support workflow, including ticketing processes, escalation procedures, and communication protocols.
Performance Metrics Report
A detailed analysis including key performance indicators (KPIs) such as response times, resolution times, customer satisfaction scores, and ticket volumes.
Customer Support Strategy Document
A comprehensive outline of the customer support strategy implemented during the project, including goals, target metrics, and methodologies used.
Knowledge Base/FAQ
A compiled knowledge base containing frequently asked questions, troubleshooting guides, and standard operating procedures for common customer queries.
Training Materials
Development and delivery of training materials (e.g., manuals, video tutorials) for customer support staff to ensure continuity and effectiveness in support.

Duration

2 days

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager