Certified Customer Experience Professional
Starting at
$
8
About this service
Summary
What's included
Service Level Agreements (SLAs)
Defined SLAs outlining response times, resolution times, and other performance metrics.
Feedback Mechanism
Baseline metrics on current customer support performance, along with an analysis of improvements made during the project.
Ongoing Support Plan
Suggestions or a plan for ongoing customer support after project completion, including potential upgrades or enhancements.
Duration
1 week
Skills and tools
Technical Support Specialist
Customer Success Manager
Customer Support Representative
DocuSign
Gmail
Google Calendar
Ring Central