Customer support representative
Starting at
$
20
/hrAbout this service
Summary
As a Customer Support Specialist with over 6 years of experience, I offer efficient, customer-focused service, ensuring quick issue resolution and user satisfaction. My ability to seamlessly multitask and collaborate across teams, while gathering actionable feedback, sets me apart. I’m dedicated to improving the customer experience with every interaction, driving continuous improvement and excellence.
Process
I achieve this by actively listening to customer concerns, quickly diagnosing issues, and providing clear, effective solutions. I collaborate with internal teams to resolve complex problems and update resources to stay aligned with evolving processes. By consistently gathering feedback, I drive improvements that enhance both service efficiency and customer satisfaction.
What's included
Customer Support Specialist
As a Customer Support Specialist with over 6 years of experience, I deliver: - Exceptional customer service with a focus on user satisfaction - Seamless multitasking across tasks while ensuring prompt, professional support - Clear communication and collaboration with multiple teams to resolve issues - Timely updates to internal resources, keeping processes current - Actionable user feedback to drive continuous improvements in the customer experience I ensure a positive, efficient support experience for every user, making customer satisfaction my top priority.
Example projects
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
HubSpot
Intercom
Zendesk
Industries
Customer Service
Work with me