Customer support representative
Starting at
$
20
/hrAbout this service
Summary
Customer Support Specialist with 6+ years of experience helping users solve problems quickly and clearly across HR, payroll, SaaS, and technical products. I focus on making support simple for customers, reducing friction, and improving processes where I can. I’m comfortable handling high-volume queues, sensitive account issues, and cross-team collaboration. Known for reliability, clear communication, and consistent performance in both CSAT, QA, and productivity targets.
What's included
Customer Support Specialist
- Resolved 33–40 customer cases daily, exceeding targets of 28, with 95%+ CSAT and 97% QA. - Supported onboarding, offboarding, payroll, and HR issues for contractors and employees. - Flagged trends and escalations in Slack, helping reduce recurring customer issues. - Collaborated with cross-functional teams to streamline processes and improve workflows.
Skills and tools
Industries
Human Resources