Since I want to be mindful of your time, here’s what you need to know:

- Empathy pervades everything I do.

- I consistently unblock anyone I’m working with, even if they have deep performance challenges - there’s always time to teach and learn.

- Support is something I can’t not do, and I’ve helped multiple teams scale and achieve high quality support (in-house and externally).

- Have designed and lead projects around automation using Zendesk, Ada and multiple Zapier integrations.

- I have 15+ years of experience in multi-channel support leadership, customer education, onboarding, hiring and I’ve set the standard in every company I’ve worked for.