Support Wizardry

Mafalda Melo

(0)

Contact for pricing

About this service

Summary

Since I want to be mindful of your time, here’s what you need to know:

- Empathy pervades everything I do.

- I consistently unblock anyone I’m working with, even if they have deep performance challenges - there’s always time to teach and learn.

- Support is something I can’t not do, and I’ve helped multiple teams scale and achieve high quality support (in-house and externally).

- Have designed and lead projects around automation using Zendesk, Ada and multiple Zapier integrations.

- I have 15+ years of experience in multi-channel support leadership, customer education, onboarding, hiring and I’ve set the standard in every company I’ve worked for.

What's included

Multi-channel support management
I have vast experience managing customer requests via email, live chats and social media.
Technical Support Leadership
I have 10+ years of leadership experience in Support, having worked with teams in Europe, North and South America and select teams in Asia and South Africa. The vast majority of my reports have gone into leadership themselves or have become Senior Specialists in their areas of expertise.

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative