Customer Success Specialist
Malik Fenton
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About this service
Summary
I take an empathetic approach to customer service. Customers aren't numbers on a spreadsheet. They're real people with real problems who show genuine gratitude when you help them with their problems. I promise to bring real human solutions and gratitude to your business.
What's included
Increased positive customer reviews
Every company I have worked with has markedly increased positive customer interactions and reviews; my mission is to make your business five stars at a minimum!
Customer Strategies for business improvement
I observe and analyze business environments to create plans of action for your business to implement to create real, positive change in your business.
Customer Retention
I strive to be a positive and effective agent that keeps customers coming back. I do this by building trust and rapport, two of the strongest pillars in any professional relationship.
Example projects
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
B2B
Apparel
Bioinformatics
Work with me