What's included

• Customer Support

  I handle customer inquiries, troubleshoot technical issues, provide product or service information, and resolve complaints.

• Remote Technical Assistance

  Providing remote desktop support, guiding customers through troubleshooting steps, and resolving technical issues remotely.

• Cloud Services Support

  Assist with cloud platform management, provisioning resources, monitoring usage, and troubleshooting cloud-related issues.

• Technical Documentation

  Create and maintain documentation such as FAQs, user guides, troubleshooting manuals, and knowledge base articles.

• Software and Tools Management

  Assist with software installations, updates, configurations and managing tools used for customer support and technical tasks.

• DevOps Support

  I assist with continuous integration and deployment (CI/CD) pipelines, version control systems, monitoring tools, and infrastructure management.

• Email and Chat Support

  This includes responding to customer inquiries via email or chat platforms, ensuring timely and accurate responses.

• Project Coordination

  Assisting with project management tasks, coordinating schedules, and facilitating communication between team members and clients