What's included

• Customer Support

  Handling customer inquiries, troubleshooting technical issues, providing product or service information, and resolving complaints.

• Remote Technical Assistance

  Providing remote desktop support, guiding customers through troubleshooting steps, and resolving technical issues remotely.

• Email and Chat Support

  Responding to customer inquiries via email or chat platforms, ensuring timely and accurate responses.

• Technical Documentation

  Creating and maintaining documentation such as FAQs, user guides, troubleshooting manuals, and knowledge base articles.

• Cloud Services Support

  Assisting with cloud platform management, provisioning resources, monitoring usage, and troubleshooting cloud-related issues.

• Project Coordination

  Assisting with project management tasks, coordinating schedules, and facilitating communication between team members and clients.