DaaS · Design-as-a-Service

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About this service

Summary

I provide UX and Product Design as a Service (DaaS), offering subscription-based, on-demand design solutions tailored for SaaS, EdTech, MarTech, and Consulting businesses. With expertise in Figma and a focus on user-centered design, I deliver impactful designs that scale with your business, ensuring seamless collaboration and measurable results.

Process

Process: From Start to Finish
1. Discovery Phase
Conduct a deep dive to understand your business goals, user needs, and product vision.
Deliverables: Discovery report, stakeholder presentation, and initial user personas.
2. Research & Strategy
Perform user research, including interviews and surveys, to identify pain points.
Conduct competitor analysis and heuristic evaluations to find market opportunities.
Deliverables: Comprehensive research insights and strategic roadmap.
3. Wireframing & Prototyping
Create low-fidelity wireframes for early concept validation.
Develop high-fidelity prototypes for usability testing and feedback.
Deliverables: Interactive prototypes and detailed feedback analysis.
4. Visual Design
Build polished UI designs that align with your branding and accessibility standards.
Document the design system and style guide to ensure consistency.
Deliverables: Finalized UI designs, design systems, and documentation.
5. Usability Testing & Iteration
Conduct usability testing to validate designs and gather insights for improvement.
Iterate on feedback to refine user experience.
Deliverables: Iterated designs and testing results.
6. Final Delivery
Hand off finalized designs with all necessary assets, annotations, and documentation for development.
Deliverables: Development-ready files, user journey maps, and updated personas.
7. Post-Launch Support
Provide analytics-driven refinements and periodic updates to improve performance.
Deliverables: Updated designs and actionable insights.

FAQs

  • How long does a typical project take?

    A single design cycle takes 6 weeks, covering concept development. For a thorough project with concept and iteration, the process spans 12 weeks.

  • What tools do you use?

    I use Figma exclusively for design, Notion for tracking milestones, and Craft for meticulous documentation, all supported by Sentinel 16, my personal GPT assistant.

  • Can I request revisions?

    Yes, two revisions are included at each design phase to ensure alignment with your vision and feedback.

  • What industries do you specialize in?

    I focus on SaaS, EdTech, MarTech, and Consulting, while adapting my approach to meet various business needs.

  • What happens after delivery?

    I provide post-launch support, including analytics-driven refinements and guidance for seamless implementation.

  • Can designs be modified after delivery?

    Yes, the designs are modular and scalable, making future adjustments seamless. However, I recommend balancing modifications with forward progress.

What's included

  • Discovery Report

    A comprehensive summary capturing key insights, pain points, opportunities, and a strategic roadmap outlining actionable steps for project success.

  • Stakeholder Presentation

    A clear, professional presentation summarizing findings, proposed solutions, and strategic recommendations to align stakeholders.

  • User Personas & Journey Maps

    Detailed user persona drafts and journey maps to guide design decisions and ensure user-centric outcomes.

  • Wireframes & Prototypes

    High-fidelity wireframes and interactive prototypes for usability testing and validation of design concepts.

  • Final UI/UX Design Package

    Polished user interfaces, a design system, and style guides for consistency and ease of development.

  • Iterative Feedback & Testing Results

    Usability testing insights and refined iterations based on user feedback to ensure optimal product performance.

Recommendations

(5.0)

Amber Fields • Black UX Labs

Client • Jul 31, 2024

Jonathan was great to work with! Organized, clear and concise. He kept the team updated and engaged as a strategic thinker. Look forward to working with him again.

Chris Petescia

Client • Jun 30, 2023

Jonathan has a natural, and well-honed intuition for user experience -- not just UX, but the needs, intentions and experiential desires of *humans* using technologies. With a design background as well, Jonathan's capability spans the development visual design language to product strategy. He knows how to work with full stack developers (to speak the language, and know their needs) to affect collaboratively-build wins. And, he's a good guy.


Skills and tools

Mobile Designer
UX Designer
Product Designer
Adobe Illustrator
Autodesk Maya
Figma
Sketch

Industries

EdTech
SaaS
Consulting

Work with me