I help startups improve customer experience, onboarding, operational workflows, and retention through structured systems, strategic execution, and cross-functional collaboration.

My background includes enterprise SaaS experience at Twilio, Zendesk, and Level Access, along with building both an AI startup and an ecommerce brand from the ground up. As someone who has built and operated startups firsthand, I understand the pressure of scaling with limited resources, moving quickly without sacrificing quality, building systems from scratch, navigating ambiguity, and balancing growth, operations, and customer needs simultaneously.

I can support:

• Customer success workflows and playbooks • Client onboarding and retention workflows and playbooks • Process and operational optimization • CRM and systems organization • Project coordination • Cross-functional execution • Startup operations support

Ideal for startups and growing teams that need strategic, hands-on support without the overhead of a full-time hire.