Customer Support Specialist
Starting at
$
15
/hrAbout this service
Summary
My Roles and responsibilities as a customer service representative include the following:
Managing a large number of incoming and outgoing calls.
Attracting customers by offering discounts and free services.
Identifying customer needs to achieve customer satisfaction.
Addressing customer queries promptly.
Good knowledge about the product or service.
Communicating with customers via Multi-channel support.
Refer customer queries to seniors if necessary.
Maintaining a positive and professional attitude.
Keeping a record of customer interactions, questions, and transactions.
Contribution to the team by accomplishing the team targets.
Handling orders of Team leaders.mber of incoming and outgoing calls.
What's included
Customer Support
As a dedicated Customer Support specialist, I believe in the mission to guarantee exceptional customer support for our products. My role involved a multifaceted approach to ensure user satisfaction, drive product improvements, and contribute significantly to the overall success of our offerings.
Skills and tools
Technical Support Specialist
Customer Success Manager
Customer Support Representative
DocuSign
Gmail
Google Calendar
Ring Central
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