Customer success Specialist.Gift Ebo-ojo
I bring over half a decade of experience as a virtual assistant, specializing in customer support, onboarding, and product expertise, all with a cheerful and professional demeanor.
From swiftly resolving customer inquiries to fine-tuning support processes and driving product enhancements, I'm your go-to partner for ensuring exceptional customer experiences.
With a unique blend of bubbly enthusiasm and seasoned expertise, I'm here to elevate your support game and delight your customers at every turn! 🙂
What's included
Product Onboarding Expertise
I will new users through the onboarding process, explaining product features, and ensuring a smooth transition to full product utilization.
Customer Success Training
I will conduct training sessions for your customer success team, equipping them with the skills and knowledge to excel in their roles.
Knowledge Base Management:
I will create and update a comprehensive knowledge base with FAQs, Loom video tutorials, and troubleshooting guides to empower customers and reduce support ticket volume.
Comprehensive Customer Support
I will provide timely and effective assistance to customers via various channels (email, chat, phone) to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
Customer Feedback Analysis
I will analyze customer feedback and trends to identify pain points, gather feature requests, and provide valuable insights to inform product development and improvement initiatives.
Gift's other services
Starting at$25 /hr
Tags
Freshdesk
HubSpot
Intercom
Jira
Zendesk
Customer Success Manager
Customer Support Representative
Virtual Assistant
Service provided by
Gift Ebo-ojo Lagos, Nigeria
- 5
- Followers
Customer success Specialist.Gift Ebo-ojo
Starting at$25 /hr
Tags
Freshdesk
HubSpot
Intercom
Jira
Zendesk
Customer Success Manager
Customer Support Representative
Virtual Assistant
I bring over half a decade of experience as a virtual assistant, specializing in customer support, onboarding, and product expertise, all with a cheerful and professional demeanor.
From swiftly resolving customer inquiries to fine-tuning support processes and driving product enhancements, I'm your go-to partner for ensuring exceptional customer experiences.
With a unique blend of bubbly enthusiasm and seasoned expertise, I'm here to elevate your support game and delight your customers at every turn! 🙂
What's included
Product Onboarding Expertise
I will new users through the onboarding process, explaining product features, and ensuring a smooth transition to full product utilization.
Customer Success Training
I will conduct training sessions for your customer success team, equipping them with the skills and knowledge to excel in their roles.
Knowledge Base Management:
I will create and update a comprehensive knowledge base with FAQs, Loom video tutorials, and troubleshooting guides to empower customers and reduce support ticket volume.
Comprehensive Customer Support
I will provide timely and effective assistance to customers via various channels (email, chat, phone) to resolve inquiries, troubleshoot issues, and ensure customer satisfaction.
Customer Feedback Analysis
I will analyze customer feedback and trends to identify pain points, gather feature requests, and provide valuable insights to inform product development and improvement initiatives.
Gift's other services
$25 /hr