Customer & Administrative Support Specialist
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About this service
Summary
What's included
Customer Support Specialist Overview
Working with me means happier customers! I respond quickly to customer inquiries, collect valuable information, and address common questions. I’ll also develop new initiatives to improve the customers experience with your brand, ensuring they have a great experience and keep coming back!
Deliverable 1️⃣ - Friendly Customer Communication (email, message, phone)
Respond to customer inquiries promptly, ensuring customers feel appreciated and all questions are answered, and inquiries are processed in a timely manner. I will also maintain a professional standard while interacting with your customers that focuses on kindness, professionalism, and action based solutions.
Deliverable 2️⃣ - Issue Resolution
Respond to and resolve customer complains and issues with a clear and actionable solution.
Deliverable 3️⃣ - Knowledge Base Updates
Create a frequently asked questions page for your business to help clients quickly resolve recurring minor problems.
Deliverable 4️⃣ - Escalation Management + Team Collaboration
Identify complex issues out of my reach, and escalate to the appropriate teams, ensuring smooth communication across departments and customer are informed on the progress of their inquiry.
Deliverable 5️⃣ - Product Knowledge Mastery
Maintain up-to-date knowledge of your company products/services, ensuring I provide customers with reliable and trustworthy information while resolving inquiries.
Deliverable 6️⃣ - Client Onboarding
Guide new customers through initial onboarding process, ensuring a smooth transition, reduce any friction points, and set customers up for long-term success with your brand. This includes providing training tutorials on your product/service, and regular check-ins offering continuous support and building customer trust, happiness, and loyalty.
Deliverable 7️⃣ - Customer Experience Optimization
Identify areas of improvement within customer interactions to create a seamless, positive, and memorable journey for your customer. I will identify customer pain points and implement strategies to improve efficiency, customer knowledge, and happiness.
Recommendations
(5.0)
Client • May 9, 2025
Recommended
Allie was great to work with - she brought enthusiasm and creativity to the campaigns we worked on targeting a range of companies from different industries across Europe, securing successes with some of the biggest household name brands. Would highly recommend.
Client • Mar 14, 2025
Recommended
I worked with Allie on two UGC videos over the past six months, and she was highly responsive and professional. She followed the brief closely and delivered the content on time. Her work was approved without issue, and I would definitely recommend working with her.
Client • Mar 10, 2025
Recommended
Working with Allie was always a pleasure, her attention to detail and writing skills were always top notch alongside a positive can do attitude and enthusiasm for her work. I would recommend working with Allie.
