Increase customer conversion & retention by redesign experience Joey Huang
Do you know an existing customer is a lot more expensive than a new customer? Keeping customer retention and conversion is one of the most important strategy for any companies. With ~10 years of experience working in customer experience and data operations, I could help you increase customer experience with systematic methodology and help you know how to continue to grow customer lifetime value.
What's included
Existing customer experience problems diagnose
Through digging deep into customer journey and user interviews, identify the most important pain-points and root causes with your current service that might harm your customer retention & conversion.
Future-state customer journey
Identify key touchpoints that are crucial to be right for the future experience, how they should play out in whole customer journey in order to have happy and high retention customers.
Action plan suggestions
Provide short term wins and mid-long term plans, which could be divided by cross-functional teams. Provide follow up for explanation for the team if needed.
Starting at$150 /hr
Tags
Miro
Consultant
Customer Success Manager
Product Designer
Service provided by
Joey Huang Shenzhen, China
Increase customer conversion & retention by redesign experience Joey Huang
Do you know an existing customer is a lot more expensive than a new customer? Keeping customer retention and conversion is one of the most important strategy for any companies. With ~10 years of experience working in customer experience and data operations, I could help you increase customer experience with systematic methodology and help you know how to continue to grow customer lifetime value.
What's included
Existing customer experience problems diagnose
Through digging deep into customer journey and user interviews, identify the most important pain-points and root causes with your current service that might harm your customer retention & conversion.
Future-state customer journey
Identify key touchpoints that are crucial to be right for the future experience, how they should play out in whole customer journey in order to have happy and high retention customers.
Action plan suggestions
Provide short term wins and mid-long term plans, which could be divided by cross-functional teams. Provide follow up for explanation for the team if needed.
$150 /hr