Increase customer conversion & retention by redesign experience by Joey Huang

Increase customer conversion & retention by redesign experience by Joey HuangIncrease customer conversion & retention by redesign experience by Joey Huang

Increase customer conversion & retention by redesign experience

Joey Huang

Starting at

150

/hr

About this service

Summary

Do you know an existing customer is a lot more expensive than a new customer? Keeping customer retention and conversion is one of the most important strategy for any companies. With ~10 years of experience working in customer experience and data operations, I could help you increase customer experience with systematic methodology and help you know how to continue to grow customer lifetime value.

What's included

Existing customer experience problems diagnose
Through digging deep into customer journey and user interviews, identify the most important pain-points and root causes with your current service that might harm your customer retention & conversion.
Future-state customer journey
Identify key touchpoints that are crucial to be right for the future experience, how they should play out in whole customer journey in order to have happy and high retention customers.
Action plan suggestions
Provide short term wins and mid-long term plans, which could be divided by cross-functional teams. Provide follow up for explanation for the team if needed.

Example projects

Designing future healthcare service solutions @Philips Global

Skills and tools

Consultant

Customer Success Manager

Product Designer

Miro

Industries

Healthcare

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