Quality Associate/ WorkforceCedric Diaz
Keen attention to details prioritizing accuracy of data with timeliness meeting of deadline.
What's included
Quality Assurance Daily Audits
Conduct call listening of customer interactions to ensure calls are made in-line with client and industry standards. Provide feedback as necessary to ensure zero repeat offenders.
Quality Monthly Reports
Summarizes the team's quality performance on a monthly basis highlighting success and addressing areas of development.
Daily and Monthly Reliability Reports
Create reports for team's reliability to identify workforce needs.
Client Monthly Reports
Create report for the team's overall performance on a monthly basis. Ensure data is accurate and tally with the client's.
Client Performance Summary
Provide billing for the client to process for invoice based on the team's performance.
Cedric's other services
Starting at$10 /hr
Tags
Google Docs
Google Sheets
Microsoft Excel
Microsoft PowerPoint
Data Entry Specialist
Service provided by
Cedric Diaz Las Pinas, Philippines
Quality Associate/ WorkforceCedric Diaz
Starting at$10 /hr
Tags
Google Docs
Google Sheets
Microsoft Excel
Microsoft PowerPoint
Data Entry Specialist
Keen attention to details prioritizing accuracy of data with timeliness meeting of deadline.
What's included
Quality Assurance Daily Audits
Conduct call listening of customer interactions to ensure calls are made in-line with client and industry standards. Provide feedback as necessary to ensure zero repeat offenders.
Quality Monthly Reports
Summarizes the team's quality performance on a monthly basis highlighting success and addressing areas of development.
Daily and Monthly Reliability Reports
Create reports for team's reliability to identify workforce needs.
Client Monthly Reports
Create report for the team's overall performance on a monthly basis. Ensure data is accurate and tally with the client's.
Client Performance Summary
Provide billing for the client to process for invoice based on the team's performance.
Cedric's other services
$10 /hr