What's included

• Quality Assurance Daily Audits

  Conduct call listening of customer interactions to ensure calls are made in-line with client and industry standards. Provide feedback as necessary to ensure zero repeat offenders.

• Quality Monthly Reports

  Summarizes the team's quality performance on a monthly basis highlighting success and addressing areas of development.

• Daily and Monthly Reliability Reports

  Create reports for team's reliability to identify workforce needs.

• Client Monthly Reports

  Create report for the team's overall performance on a monthly basis. Ensure data is accurate and tally with the client's.

• Client Performance Summary

  Provide billing for the client to process for invoice based on the team's performance.