Lead Representative
Starting at
$
8
/hrAbout this service
Summary
Extensive experience with customer service handling interactions from outbound and inbound calls.
Oversees day-to-day operations to ensure targets and deliverables are met.
Communicate with client for operational workflow.
What's included
EOD Reports
Summarizes the team's output on a daily basis. Highlighting wins and listing challenges.
Monthly Scorecards
Creating and interpreting monthly performance of team members based on their end of month data.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Five9 Dialer
Google Sheets
Microsoft Excel