Lead RepresentativeCedric Diaz
Extensive experience with customer service handling interactions from outbound and inbound calls.
Oversees day-to-day operations to ensure targets and deliverables are met.
Communicate with client for operational workflow.
What's included
EOD Reports
Summarizes the team's output on a daily basis. Highlighting wins and listing challenges.
Monthly Scorecards
Creating and interpreting monthly performance of team members based on their end of month data.
Cedric's other services
Starting at$8 /hr
Tags
Five9 Dialer
Google Sheets
Microsoft Excel
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Cedric Diaz Las Pinas, Philippines
Lead RepresentativeCedric Diaz
Starting at$8 /hr
Tags
Five9 Dialer
Google Sheets
Microsoft Excel
Community Manager
Customer Success Manager
Customer Support Representative
Extensive experience with customer service handling interactions from outbound and inbound calls.
Oversees day-to-day operations to ensure targets and deliverables are met.
Communicate with client for operational workflow.
What's included
EOD Reports
Summarizes the team's output on a daily basis. Highlighting wins and listing challenges.
Monthly Scorecards
Creating and interpreting monthly performance of team members based on their end of month data.
Cedric's other services
$8 /hr