Customer Support & Order Management for eCommerce Brands
Starting at
$
25
/hrAbout this service
Summary
Need someone to take over your customer support and order admin so you can focus on growing your business? I specialize in helping Shopify, Tiktok Shop, and WooCommerce brands provide timely, friendly, and professional support. From order management to email/chat responses, I’ve got you covered!
Includes:
Daily inbox triage (as much as needed)
Responding to customer inquiries (email + chat support)
Order management, returns, and refunds processing
Product review monitoring & responses
Email template creation for common inquiries
Weekly or monthly reporting on customer service KPIs
What's included
Inbox triaged daily with response times within 24 hours
Customer support inquiries handled daily
Order and Refund management
Monthly customer feedback report
Creation and Updating of Email Templates
Skills and tools
Customer Support Representative
Virtual Assistant
Gmail
Google Apps
Intercom
Reamaze
Zendesk