Customer Support & Order Management for eCommerce Brands by Kristina WeirCustomer Support & Order Management for eCommerce Brands by Kristina Weir

Customer Support & Order Management for eCommerce BrandsKristina Weir

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Need someone to take over your customer support and order admin so you can focus on growing your business? I specialize in helping Shopify, Tiktok Shop, and WooCommerce brands provide timely, friendly, and professional support. From order management to email/chat responses, I’ve got you covered!

Includes:

Daily inbox triage (as much as needed)

Responding to customer inquiries (email + chat support)

Order management, returns, and refunds processing

Product review monitoring & responses

Email template creation for common inquiries

Weekly or monthly reporting on customer service KPIs