Customer Support & Order Management for eCommerce Brands by Kristina WeirCustomer Support & Order Management for eCommerce Brands by Kristina Weir
Customer Support & Order Management for eCommerce BrandsKristina Weir
Cover image for Customer Support & Order Management for eCommerce Brands
Need someone to take over your customer support and order admin so you can focus on growing your business? I specialize in helping Shopify, Tiktok Shop, and WooCommerce brands provide timely, friendly, and professional support. From order management to email/chat responses, I’ve got you covered!
Includes:
Daily inbox triage (as much as needed)
Responding to customer inquiries (email + chat support)
Order management, returns, and refunds processing
Product review monitoring & responses
Email template creation for common inquiries
Weekly or monthly reporting on customer service KPIs

What's included

Inbox triaged daily with response times within 24 hours
Customer support inquiries handled daily
Order and Refund management
Monthly customer feedback report
Creation and Updating of Email Templates
Starting at$25 /hr
Schedule a call
Tags
Gmail
Google Apps
Intercom
Reamaze
Zendesk
Customer Support Representative
Virtual Assistant
Service provided by
Kristina Weir Vancouver, Canada
1
Paid projects
2
Followers
Customer Support & Order Management for eCommerce BrandsKristina Weir
Starting at$25 /hr
Schedule a call
Tags
Gmail
Google Apps
Intercom
Reamaze
Zendesk
Customer Support Representative
Virtual Assistant
Cover image for Customer Support & Order Management for eCommerce Brands
Need someone to take over your customer support and order admin so you can focus on growing your business? I specialize in helping Shopify, Tiktok Shop, and WooCommerce brands provide timely, friendly, and professional support. From order management to email/chat responses, I’ve got you covered!
Includes:
Daily inbox triage (as much as needed)
Responding to customer inquiries (email + chat support)
Order management, returns, and refunds processing
Product review monitoring & responses
Email template creation for common inquiries
Weekly or monthly reporting on customer service KPIs

What's included

Inbox triaged daily with response times within 24 hours
Customer support inquiries handled daily
Order and Refund management
Monthly customer feedback report
Creation and Updating of Email Templates
$25 /hr