AI Agent and Automated Systems Development
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About this service
Summary
FAQs
Are these just custom ChatGPTs?
Simple answer? No. When I build an AI agent for clients, I built the agents to be tailored to them. That means flexibility in the LLM they choose (they could pick GPT, but also other models like Anthropic's Claude, open-source choices like Mistral, etc.), teaching the agents knowledge that about the client's data and how to speak in their desired tone, and the most powerful part: enabling customized and complex actions that allow the agents to transcend the level of what out-of-the-box GPTs and agents are capable of. Let's look at a use case for an HVAC company. Need it to talk to you customers with a human-like voice over the phone? Got it. Enable it to be able to schedule appointments on your calendar while it's on the problem? No problem. Have it send a text to the next available technician about the summary of the call and see if the customer's service can be filled ASAP? Done deal. This is one SMALL example of the types of powerful AI agents or automations that I can build for you. The possibilities are endless.
If I provide data for the project, will it be handled in a secure and compliant manner?
Absolutely. For projects that deal with more sensitive data, I typically will resort to custom-code approaches and working with open-source LLMs. That way, all data is handled in-house and is not touched by any third-parties. HIPAA and SOC-2 compliance can be ensured if needed for the project.
Can the AI agent or automations integrate with my CRM or software that I use?
Yes. The technical details can always be hashed out later of how to approach this, but for most CRMs/softwares/platforms that businesses typically use will have no issue integrating into the AI agent(s) or system we build for you.
What's included
AI Agent
The AI agent or automations will be deployed on the platform of their choice (e.g. website, WhatsApp, over the phone, etc.). Techniques like retrieval-augmented generation (RAG -- teaching it about your business data), custom actions (e.g. enabling it to perform actions like booking an appointment while talking to a customer on the phone), and prompt engineering (having it act in a certain way, tone) will be used to ensure top-notch performance for your system or agent.
AI automations
As for the automation side of things, these tasks are typically enhancing or building new workflows (think email categorization and intelligently written email drafts, or automated outreach systems). This can be done using custom-code as well as with platforms like Make, Zapier, or n8n. Automations will integrated in seamlessly and run in the background with very little or no maintenance at all.
Example projects
