Customers Support Secialist

Gia Hung

Starting at

/hr

About this service

Summary

As a Client Support Specialist, I approach any tasks with an open heart, empathy to clients problem by active listening. Deal and resolve the an clear analytical mind and execute the need actions in a timely and effective manners.

Beside my technical skills, I'm aspired to perfome the best of my ability, give out as much value as possible. Continue to grow and be the version that I invision myself to be.

What's included

Effective Customer Support
- Promptly responding to customer inquiries and issues - Resolving customer problems efficiently and accurately, often within specific SLAs. - Providing clear and concise explanations to complex technical issues.
Customer Relationship Management
- Building strong relationships with clients through excellent communication and problem-solving skills. - Proactively identifying and addressing customer needs. - Escalating complex issues to appropriate teams when necessary.
Performance Metrics and Reporting
- Tracking key performance indicators (KPIs) - Generating regular reports on team performance and individual contributions. - Identifying trends and opportunities for improvement.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager