CRM Training Program | Custom User Adoption Solutions

Starting at

$

3,500

About this service

Summary

I design CRM training programs that deliver real results — including a 20% boost in adoption KPIs within two months. I specialize in full-scale redesigns of outdated training programs, building customized workflows, live demos, and feedback systems that accelerate ramp-up and drive measurable performance.

FAQs

  • How long does the full training program take to deliver?

    Most CRM training rollouts are delivered within 4 weeks, including curriculum redesign, live demo sessions, and post-training feedback analysis. Timelines can be customized based on your team's size and training goals.

  • Do you need prior experience with our CRM platform?

    No prior experience with your specific CRM is necessary. I’m trained and certified in platforms like CargoWise and Salesforce, but I’ve successfully delivered CRM rollouts without prior system exposure. My process adapts quickly to any platform and ensures measurable user adoption results.

  • What outcomes can I expect from this training?

    Clients typically see a 15–20% improvement in targeted adoption KPIs within two months post-training. The training is designed to drive faster ramp-up, improve data quality, and boost end-user efficiency.

What's included

  • Custom CRM Training Curriculum

    A customized CRM training curriculum, structured by user role and workflows. Includes learning objectives, session outlines, and assessments.

  • Workflow Guides & Job Aids

    Practical workflow guides and quick-reference job aids tailored to your CRM processes, designed to support post-training adoption

  • Live Demo Session (Optional)

    60-minute live or recorded demo session walking users through core CRM functions and common use cases, with Q&A segment included.

  • Post-Training Feedback Summary

    A summary report of participant feedback and engagement levels, highlighting key takeaways, adoption challenges, and recommendations for next steps.

Recommendations

(5.0)

June Charles • CEVA Logistics

Client • Jun 11, 2025

Michael executed one of the most impactful training initiatives I’ve seen in over two decades. He distilled a 160-slide CargoWise deck into six concise, results-driven sessions. His targeted 30-minute trainings with live demos led to a 20% improvement in invoice reversals and auto-rating accuracy across 17 U.S. offices within two months. He’s a top-tier asset for any CRM or operations rollout.


Duration

4 weeks

Skills and tools

Consultant

Instructional Designer

Executive Trainer

Articulate 360

Articulate 360

Canva

Canva

Microsoft Office 365

Microsoft Office 365

Zoom

Zoom

Industries

Education
Product Management
Logistics & Supply Chain