Documentation & Educational Content
Starting at
$
50
/hrAbout this service
Summary
Do you need clear and concise guides and video tutorials to help users become proficient in using your software or cloud service? Then this service is for you. I will also develop a knowledge base to help your support team provide the best customer service possible.
Process
We will agree on scope, priorities, and deadlines.
Based on that, we will make a plan tied to your product roadmap.
Once we are done with that, I will deliver content as agreed.
FAQs
We have a badly out-of-date user guide. Can you do a full update?
Yes, I've done that before. I can also port it to a modern CMS (Docusaurus, Hugo, you name it) and set up automatic publishing through GitHub Pages.
Can you do fixed rate for tutorials?
Yes, absolutely.
Do you write voiceover scripts only or do you make entire video tutorials?
I can do the entire production: voiceover script and audio, screen capture, video editing, subtitles—all of it. I prefer to hire voice artists, but that largely depends on the client's budget. I also have a network of professionals I can work with to produce fancier-looking product videos, for example: https://www.youtube.com/watch?v=x2F1A0MYhMk
Can you create a guide using <insert_name> technology?
Yes. In my career, I've used many of the tools available to technical writers: DocBook/XML + XSLT, LaTeX, MS Word, LibreOffice Writer, Google Documents, Sphinx, Docusaurus, Hugo, Jekyll, Scribe, Kroto, and more. Adding another tool to my toolbox is a non-issue.
Do you submit documentation in batches or in small chunks?
Whichever is easier for you to review. I can accumulate a lot of changes and send them once a week. I can submit pretty atomic pull requests.
What's included
User Guide
I will write a user guide for your desktop software or SaaS from scratch. Any industry is fine, but I have more-than-cursory knowledge of fintech, mechanical engineering, AEC, and audio and video editing. I also have experience restructuring, updating, and maintaining user guides as large as ~600 pages, so the volume of work is not an issue.
Video Tutorials
I will create bite-sized video tutorials that will help your users onboard and gain a deeper understanding of your product or service.
Knowledge Base
I will work with your support team to build a knowledge base that will reduce response time and improve users' onboarding experience.
Example projects
Recommendations
(5.0)
Client • Nov 15, 2024
Recommended
I hired Alex for the first time years ago because I really liked the quality of his articles on his blog. He ended up doing several projects for me. Every time he delivered great results that required very little tweaking after the first draft. I will gladly work with him again in the future.
Skills and tools
Industries
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