What's included

• CSR Tasks

  Timely Response: Acknowledge and respond to customer inquiries within a specified timeframe (e.g., 24 hours). Issue Resolution: Resolve customer issues on the first contact whenever possible, aiming for a resolution rate of at least 85%. Customer Feedback Collection: Gather and log customer feedback after each interaction to identify areas for improvement. Knowledge Base Updates (If Applicable): Contribute to and maintain an internal knowledge base with FAQs and troubleshooting guides based on customer interactions. Training Participation: Complete ongoing training sessions to enhance product knowledge and customer service skills. Escalation Management: Identify and escalate complex issues to the appropriate department, ensuring seamless communication and follow-up. Customer Relationship Building: Foster positive relationships by providing personalized service and following up on previous interactions. Documentation: Accurately document all customer interactions and resolutions in the CRM system. Cross-Functional Collaboration: Work with other teams (e.g., sales, tech support) to provide comprehensive solutions to customer issues.