In-Depth UX Research Services

Carisa Carlton

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About this service

Summary

I offer specialized user experience (UX) research services that focus on understanding user behavior and identifying pain points throughout their journey with your product or service. What sets me apart is my commitment to blending qualitative and quantitative methods, ensuring a comprehensive view of user interactions and needs. By delivering actionable insights tailored to your specific audience, I empower businesses to create intuitive, engaging experiences that drive customer satisfaction and loyalty.

Process

UX Research Process: Steps from Start to Finish

Initial Consultation Discuss project goals, user needs, and specific challenges to align on objectives and scope.

Research Design Develop a tailored research plan that outlines methodologies, target users, and timelines.

User Persona Development Create detailed profiles of target users to guide research focus and ensure relevance.

Usability Testing Preparation Design usability testing scenarios and tasks to evaluate user interactions with the product.

Data Collection Conduct usability tests, interviews, and surveys to gather qualitative and quantitative data.

Data Analysis Analyze the collected data to identify patterns, insights, and areas for improvement in the user experience.

Reporting Findings Compile results into a comprehensive report, including key findings, visualizations, and user journey maps.

Recommendations Provide actionable suggestions for enhancing the user experience based on research insights.

Presentation of Results Deliver findings and recommendations through a presentation deck for client and stakeholder engagement.

Follow-up Consultation Schedule a meeting to discuss the results, answer questions, and outline next steps for implementation.

What's included

User Journey Mapping
A visual representation of the user’s interactions with your product or service, highlighting touchpoints, emotions, and pain points throughout their journey.
Usability Testing Report
A detailed analysis of usability testing sessions, including participant feedback, observed behaviors, and areas for improvement, to enhance the overall user experience.
User Persona Profiles
Comprehensive profiles of target users, outlining demographics, motivations, goals, and challenges, to help guide design decisions and marketing strategies.
Key Findings Summary
A concise overview of the most critical insights gathered from the research, emphasizing user needs, preferences, and potential impact on product development.
Recommendations for UX Enhancements
Actionable suggestions based on research findings, aimed at improving usability, accessibility, and overall satisfaction for the target user base.
Presentation Deck
A visually engaging slide deck summarizing the research process, key findings, and recommendations, designed for stakeholder presentations and discussions.
Raw Data Files
Access to all raw data collected during the research process, allowing for further analysis or integration into internal reporting systems.
Follow-up Consultation
A scheduled meeting to discuss the research findings in detail, answer any questions, and explore next steps for implementing recommended changes.