The goal of the operations audit is to better understand the current state of your business versus the aspirational state, and everything that might be getting the way.

You're stuck charging hourly rates and don't know how to productize your offering so you can charge fixed fee projects or monthly retainers

You don't have repeatable systems, so all your clients work with you in different ways

Your contract doesn't set boundaries around communication, like when you're expected to reply to emails or how last-minute clients can make requests

You need help getting the work done, but you're afraid to hire someone because you're not sure if you can afford it or how to manage them

You get pulled into client meetings last minute, and they treat you like a staff member, not the freelancing business owner that you are

If any of these problems feel true, I'm happy to help you. Additionally, if you like my recommendations and want support implementing them, we can open a project and I can do that for you too.