What's included

• Full audit of your support workflows, tools, and team structure

  A comprehensive evaluation of your current customer support operations, including workflows, ticket handling processes, and team structure. I’ll assess how effectively your team collaborates and the efficiency of your support tools (like Zendesk, Intercom, or Freshdesk) and identify any bottlenecks or gaps that may be slowing down resolution times and customer satisfaction.

• Recommendations for Efficiency, Automation, and Customer Experience Improvements

  After the audit, I’ll provide a detailed action plan to optimize your support operations. This includes recommendations for workflow automation, AI/chatbot integrations, streamlined ticket routing, and proactive support strategies to improve response times, reduce manual effort, and enhance the overall customer experience.

• Best Practices for Scaling Support Teams and Reducing Ticket Volume

  Looking to scale without overwhelming your team? I’ll outline scalable support strategies tailored to your business, including self-service optimization (Help Center improvements, AI-driven FAQs), proactive support methods, and workflow enhancements to keep your ticket volume low while maintaining high customer satisfaction.