Project Manager / Program Admin
Starting at
$
25
/hrAbout this service
Summary
What's included
Full Project and Program Oversight
Manage projects and programs from initial planning through successful execution. Handle day-to-day operations, task coordination, stakeholder communication, and milestone tracking—ensuring all deliverables are met on time, within scope, and aligned with business goals.
Team & Client Coordination
Serve as the main point of contact between leadership teams, internal departments, and clients. Lead meetings, prepare updates, organize timelines, and keep all parties aligned and informed throughout the project and program lifecycle.
Task Management & Workflow Optimization
Use tools like Asana, Trello, ClickUp, Monday.com, Slack, Salesforce, HubSpot, and Zoho CRM to manage tasks, track progress, and ensure seamless collaboration across teams. Streamline workflows by creating clear SOPs, improving internal processes, and suggesting operational efficiencies.
Database, Documentation & Reporting
Maintain and update databases for programs and projects, ensuring accuracy in member profiles, payment tracking, claims, and project deliverables. Create dashboards, reports, and presentations that track KPIs, program performance, and project health for leadership reviews.
Customer, Client, and Member Support
Support participants and clients through prompt, professional communication, resolving inquiries, escalating issues when necessary, and maintaining high satisfaction rates. Deliver a structured onboarding experience for program participants or project clients, ensuring positive engagement from day one.
Performance Analysis & Continuous Improvement
Analyze project and program results through campaign tracking, ROI measurement, and feedback loops. Identify improvement areas to enhance future program or project execution, ensuring better results with every launch.
Recommendations
(5.0)
Client • Nov 25, 2025
Recommended
In my professional experience, Reina is an excellent Customer Success Officer and is very quick to learn quite complex systems, company structures and products. She grasps software and procedures very quickly and offers valuable feedback and insight as to how systems could be improved. Reina is skilled at data entry tasks in addition to reporting and reaching KPIs. Reina is an asset and any company would be lucky to have her.
Client • Nov 3, 2025
Recommended
Working with Reina was an absolute joy! From her very first day, she approached everything with curiosity, enthusiasm, and a genuine desire to learn. She quickly grew into her role, completing up to 60 tickets per day while maintaining empathy and thoughtfulness in every customer interaction. Beyond her strong performance, Reina was a bright light on our team — always uplifting her teammates, bringing positivity to group chats and meetings, and contributing to a culture of support 💜
Client • Sep 16, 2025
Recommended
Reina Hernandez was an excellent support rep for my ecom brand. She was quick to respond, professional, and always went above and beyond to solve issues. Her clear communication made everything easy to understand. Overall, she made the support process smooth and stress-free.
Client • Sep 16, 2025
Recommended
Our team was looking for a reliable, experienced Customer Support Rep and Reina was an excellent fit! She's a good communicator, organized and fully understands the CS process to properly manage and resolve issues. It was great to have her part of our team.
Client • Mar 20, 2025
Recommended
I had the pleasure of working with Reina Hernandez at Kinect Inc., and she was an outstanding Sales and Account Manager. Reina consistently exceeded sales targets, built strong client relationships, and always ensured smooth account management. She was organized, responsive, and worked well with other teams to improve processes. Reina’s positive attitude and dedication made her a key asset to the company. I have no doubt she will excel in any future role and highly recommend her!
Client • Mar 20, 2025
Recommended
Reina joined Ultrawellness as a customer service agent and now she is handling whole customer experience at Ultrawellness. Her work is amazing she is highly skilled in communication and making systems for a smooth customer service. She has a very good work ethics and she is a hard worker. Reina also has amazing skill at organising and scheduling work which has helped us a lot when it comes to responding customer queries and responses in time especially in Q4 when there is a rise.
