Project Manager / Program AdminReina Hernandez
I help businesses launch and manage projects and programs efficiently, taking care of timelines, team communication, task tracking, customer/member support, database management, and reporting. I work cross-functionally, keep everyone aligned, and make sure operations run smoothly from start to finish, freeing you up to focus on growth and strategy.
What's included
Full Project and Program Oversight
Manage projects and programs from initial planning through successful execution. Handle day-to-day operations, task coordination, stakeholder communication, and milestone tracking—ensuring all deliverables are met on time, within scope, and aligned with business goals.
Team & Client Coordination
Serve as the main point of contact between leadership teams, internal departments, and clients. Lead meetings, prepare updates, organize timelines, and keep all parties aligned and informed throughout the project and program lifecycle.
Task Management & Workflow Optimization
Use tools like Asana, Trello, ClickUp, Monday.com, Slack, Salesforce, HubSpot, and Zoho CRM to manage tasks, track progress, and ensure seamless collaboration across teams. Streamline workflows by creating clear SOPs, improving internal processes, and suggesting operational efficiencies.
Database, Documentation & Reporting
Maintain and update databases for programs and projects, ensuring accuracy in member profiles, payment tracking, claims, and project deliverables. Create dashboards, reports, and presentations that track KPIs, program performance, and project health for leadership reviews.
Customer, Client, and Member Support
Support participants and clients through prompt, professional communication, resolving inquiries, escalating issues when necessary, and maintaining high satisfaction rates. Deliver a structured onboarding experience for program participants or project clients, ensuring positive engagement from day one.
Performance Analysis & Continuous Improvement
Analyze project and program results through campaign tracking, ROI measurement, and feedback loops. Identify improvement areas to enhance future program or project execution, ensuring better results with every launch.
Reina's other services
Starting at$25 /hr
Tags
Confluence
Jira
monday.com
Slack
Trello
Program Manager
Project Manager
Service provided by
Reina Hernandez San Jose del Monte City, Philippines
- $10k+
- Earned
- 1
- Paid projects
- 5.00
- Rating
- 18
- Followers
Project Manager / Program AdminReina Hernandez
Starting at$25 /hr
Tags
Confluence
Jira
monday.com
Slack
Trello
Program Manager
Project Manager
I help businesses launch and manage projects and programs efficiently, taking care of timelines, team communication, task tracking, customer/member support, database management, and reporting. I work cross-functionally, keep everyone aligned, and make sure operations run smoothly from start to finish, freeing you up to focus on growth and strategy.
What's included
Full Project and Program Oversight
Manage projects and programs from initial planning through successful execution. Handle day-to-day operations, task coordination, stakeholder communication, and milestone tracking—ensuring all deliverables are met on time, within scope, and aligned with business goals.
Team & Client Coordination
Serve as the main point of contact between leadership teams, internal departments, and clients. Lead meetings, prepare updates, organize timelines, and keep all parties aligned and informed throughout the project and program lifecycle.
Task Management & Workflow Optimization
Use tools like Asana, Trello, ClickUp, Monday.com, Slack, Salesforce, HubSpot, and Zoho CRM to manage tasks, track progress, and ensure seamless collaboration across teams. Streamline workflows by creating clear SOPs, improving internal processes, and suggesting operational efficiencies.
Database, Documentation & Reporting
Maintain and update databases for programs and projects, ensuring accuracy in member profiles, payment tracking, claims, and project deliverables. Create dashboards, reports, and presentations that track KPIs, program performance, and project health for leadership reviews.
Customer, Client, and Member Support
Support participants and clients through prompt, professional communication, resolving inquiries, escalating issues when necessary, and maintaining high satisfaction rates. Deliver a structured onboarding experience for program participants or project clients, ensuring positive engagement from day one.
Performance Analysis & Continuous Improvement
Analyze project and program results through campaign tracking, ROI measurement, and feedback loops. Identify improvement areas to enhance future program or project execution, ensuring better results with every launch.
Reina's other services
$25 /hr