What's included

• Full Project and Program Oversight

  Manage projects and programs from initial planning through successful execution. Handle day-to-day operations, task coordination, stakeholder communication, and milestone tracking—ensuring all deliverables are met on time, within scope, and aligned with business goals.

• Team & Client Coordination

  Serve as the main point of contact between leadership teams, internal departments, and clients. Lead meetings, prepare updates, organize timelines, and keep all parties aligned and informed throughout the project and program lifecycle.

• Task Management & Workflow Optimization

  Use tools like Asana, Trello, ClickUp, Monday.com, Slack, Salesforce, HubSpot, and Zoho CRM to manage tasks, track progress, and ensure seamless collaboration across teams. Streamline workflows by creating clear SOPs, improving internal processes, and suggesting operational efficiencies.

• Database, Documentation & Reporting

  Maintain and update databases for programs and projects, ensuring accuracy in member profiles, payment tracking, claims, and project deliverables. Create dashboards, reports, and presentations that track KPIs, program performance, and project health for leadership reviews.

• Customer, Client, and Member Support

  Support participants and clients through prompt, professional communication, resolving inquiries, escalating issues when necessary, and maintaining high satisfaction rates. Deliver a structured onboarding experience for program participants or project clients, ensuring positive engagement from day one.

• Performance Analysis & Continuous Improvement

  Analyze project and program results through campaign tracking, ROI measurement, and feedback loops. Identify improvement areas to enhance future program or project execution, ensuring better results with every launch.