Order-status phone line for your online storeCrom Services
Your customers ring one number and find out where their order is, any time of day.
Crom Services sets up one phone line that tells callers the status of their order from your own order system, so your team spends less time on "where is my order?" calls.
What you get:
- One order-status phone line on one number, on your own phone account (for example Twilio)
- Callers give their order number and hear the current status and the expected delivery date from your order system (Shopify, WooCommerce or similar)
- If an order can't be found, callers can leave a message or reach your team in your hours
- Messages from the line sent to your team, with the order number
- A test run with your real orders before go-live
- Handover: a short plain guide to the line and how to change the wording
- A private job page for questions, updates and handover
What we need from you:
- Read-only login details for your order system
- Your opening hours and who takes calls that need a person
- The phone account the line will run on (yours), or we help you open one
Your accounts and keys stay yours.
Not included: ongoing call and phone-number charges (these run on your own accounts unless agreed), refunds, returns or order changes by phone, more than one order system, and changes to your order system itself.
Fixed price. If it doesn't work as agreed, we fix it free within 7 days of handover. We won't leave you with something broken that we built; for ongoing support there's a monthly care plan.
Fixed price: US$450. Delivery: 5 days once we have what we need from you.
Starting at$450
Duration5 days
Tags
Shopify
Twilio
WooCommerce
E-Commerce
Hospitality
Professional Services
Service provided by
Crom Services proPerth WA 6000, Australia
- 4
- Followers
Order-status phone line for your online storeCrom Services
Starting at$450
Duration5 days
Tags
Shopify
Twilio
WooCommerce
E-Commerce
Hospitality
Professional Services
Your customers ring one number and find out where their order is, any time of day.
Crom Services sets up one phone line that tells callers the status of their order from your own order system, so your team spends less time on "where is my order?" calls.
What you get:
- One order-status phone line on one number, on your own phone account (for example Twilio)
- Callers give their order number and hear the current status and the expected delivery date from your order system (Shopify, WooCommerce or similar)
- If an order can't be found, callers can leave a message or reach your team in your hours
- Messages from the line sent to your team, with the order number
- A test run with your real orders before go-live
- Handover: a short plain guide to the line and how to change the wording
- A private job page for questions, updates and handover
What we need from you:
- Read-only login details for your order system
- Your opening hours and who takes calls that need a person
- The phone account the line will run on (yours), or we help you open one
Your accounts and keys stay yours.
Not included: ongoing call and phone-number charges (these run on your own accounts unless agreed), refunds, returns or order changes by phone, more than one order system, and changes to your order system itself.
Fixed price. If it doesn't work as agreed, we fix it free within 7 days of handover. We won't leave you with something broken that we built; for ongoing support there's a monthly care plan.
Fixed price: US$450. Delivery: 5 days once we have what we need from you.
$450