Data driven product design that streamlines complex processes.

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About this service

Summary

Having worked for 15 years with companies from 0 >1, to globally recognised brands like Coca Cola, Papa Johns, M&M's, Santander Bank, William Hill, etc, I have vast experience in working with various audiences, adapting my work to embed itself and speak towards multiple sectors. I work with SaaS companies focussing on B2C, B2B, D2C currently. I have a background in leading design for native applications for iOS & Android, as well as building systems for the UK gov (a self service product in particular) that delivered an ROI of over £300mill. I'm an open book, curious about each and every sector I work within, leveraging my leadership skills to work well with both small and large teams. I work close alongside engineers, ensuring things are closely aligned and websites, applications, and digital products go into production with the purpose and intention planned. I lead and mentor those with less experience, delivering feedback and guidance, but with no intention to come off the tools and purely manage. I like to consider myself apart of the front line, sat in the trenches with my peers to retain a full stack presence.

What's included

  • Competitor Analysis Report

    I will provide a comprehensive Competitor Analysis Report to help you understand where your product stands in the market. This report will include a detailed evaluation of your top competitors' products, features, user experiences, pricing strategies, and market positioning. Tasks: - Identify and analyse direct and indirect competitors. - Conduct a feature comparison across products. - Evaluate competitors’ user interfaces (UI) and user experiences (UX). - Analyze customer reviews and feedback for competitor products. - Compile data on pricing models and market strategies. - Deliver actionable insights and recommendations to differentiate your    product.

  • User Research and Persona Development

    I will conduct in-depth user research to gather insights into your target audience's needs, behaviours, and pain points. This data will be used to create detailed user personas that guide the design process, ensuring that your product is tailored to the people who will use it. Tasks: - Conduct interviews, surveys, and observational studies with potential users. - Analyse qualitative and quantitative data to identify user patterns. - Create user personas, including demographic details, goals, challenges, and behaviours. - Develop user journey maps to visualise the experience from the user's perspective. - Present findings with actionable recommendations for design decisions.

  • End-to-End Design

    I will oversee the entire product design process, from ideation to final delivery. My approach ensures a cohesive and user-centric design that aligns with your business goals and meets the needs of your end users. Tasks: - Collaborate with stakeholders to define product goals and requirements. - Ideate and sketch initial design concepts. - Develop wireframes and interactive prototypes. - Conduct usability testing and iterate designs based on feedback. - Create high-fidelity UI designs and design systems. - Work closely with developers to ensure design fidelity during implementation.

  • Usability Testing and Optimisation

    I will conduct usability testing sessions to identify pain points and areas for improvement in your product. This process will help ensure your product is user-friendly, intuitive, and effective in meeting its intended purpose. Tasks: - Develop a testing plan with clear objectives and hypotheses. - Recruit and screen participants that represent your target audience. - Conduct in-person or remote usability testing sessions. - Analyse qualitative and quantitative data to identify usability issues. - Provide detailed reports with findings and prioritised recommendations. - Iterate on design based on testing insights for continuous improvement.

  • Interaction Design and Prototyping

    I will create interactive prototypes that demonstrate how users will interact with your product. These prototypes will serve as a valuable tool for stakeholders to visualise and experience the product before development begins. Tasks: - Define key user flows and interactions. - Develop low-fidelity wireframes to map out the structure and navigation. - Create high-fidelity interactive prototypes using tools like Figma, Framer, Principle, & Webflow. - Include micro-interactions to demonstrate user feedback mechanisms. - Iterate on prototypes based on stakeholder feedback. - Present prototypes in a way that clearly communicates design intent to developers and stakeholders.

  • Design System Development

    I will create a comprehensive design system that ensures consistency across your product's UI. This system will include reusable components, guidelines, and patterns that streamline the design and development process. Tasks: - Audit existing design assets and UI components. - Define core design principles, including typography, colour schemes, and grid systems. - Develop reusable UI components such as buttons, forms, and navigation elements. - Document component usage guidelines and best practices. - Implement version control for continuous updates and improvements. - Train your team on how to effectively use and maintain the design system.

  • Visual Branding and Identity

    I will craft a unique visual identity that aligns with your brand's values and resonates with your target audience. This includes everything from logo design to the creation of a cohesive visual language for your product. Tasks: - Conduct brand discovery sessions to understand your brand's mission, values, and audience. - Design a logo and brand marks that represent your brand’s essence. - Develop a visual style guide that includes typography, colour palettes, and imagery styles. - Create brand assets such as icons, illustrations, and other visual elements. - Provide branding guidelines to ensure consistency across all platforms and media. - Assist in applying the visual identity across your product’s UI.

  • Accessibility Audits and Inclusive Design

    I will conduct an accessibility audit of your product to ensure it is usable by people of all abilities. I will also provide recommendations for implementing inclusive design practices that expand your product’s reach and usability. Tasks: - Review your product’s UI against WCAG (Web Content Accessibility Guidelines) standards. - Identify accessibility issues such as colour contrast, keyboard navigation, and screen reader compatibility. - Provide a detailed audit report with prioritised recommendations. - Design and implement inclusive features to accommodate diverse user needs. - Conduct user testing with participants with disabilities to validate improvements. - Educate your team on best practices for maintaining accessibility.

  • Product Strategy and Roadmapping

    I will help define the strategic vision for your product and develop a roadmap that aligns with your business objectives. This deliverable will serve as a guide to prioritise features, plan releases, and allocate resources effectively. Tasks: - Conduct market research to understand industry trends and user needs. - Facilitate workshops to align stakeholders on product goals and vision. - Develop a product roadmap outlining key milestones, features, and timelines. - Prioritise features based on user value, business impact, and technical feasibility. - Create a communication plan to keep stakeholders informed and aligned. - Provide ongoing strategic advice to adapt the roadmap as needed.

  • Post-Launch Product Iteration

    I will support your product post-launch by analysing user feedback and data to identify areas for improvement. This iterative process ensures that your product continues to evolve and meet user needs. Tasks: - Monitor user feedback through analytics tools and customer support channels. - Conduct post-launch user research to gather insights on product performance. - Identify and prioritise areas for improvement or new feature development. - Iterate on the design based on real-world usage and feedback. - Collaborate with developers to implement updates and enhancements. - Measure the impact of changes through A/B testing and other validation methods.

  • Quality Assurance (QA) for Product Design

    I will conduct thorough Quality Assurance (QA) testing on your product design to ensure that it meets the highest standards of functionality, usability, and visual consistency. This process involves identifying and resolving any design-related issues before the product goes live, ensuring a seamless user experience. Tasks: - Develop a QA plan that outlines key areas of focus, including UI consistency, interaction design, and accessibility. - Conduct cross-browser and cross-device testing to ensure the design works seamlessly across different platforms. - Review and test all UI components for visual consistency, alignment, and adherence to design specifications. - Validate that interactive elements function as intended, including buttons, forms, and navigation elements. - Perform usability testing to identify and address potential user experience issues. - Collaborate with developers to troubleshoot and resolve any design- related issues during the implementation phase. - Provide a detailed QA report with identified issues, their severity, and recommended fixes. - Conduct a final design review before the product goes live to ensure all issues have been resolved.


Skills and tools

UX Designer
Product Designer
Atlassian
Figma
Framer

Industries

FinTech
GovTech
Creative Agency

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