Product Education videos for SaaSJustin Jones
A true one-stop shop for product education, I handle everything from scripting and screen capture to on-screen talent and post-production. With a background in product education and adult learning theory, I create videos that are contextual, practical, and easy to absorb—never overwhelming or too high level.
What's included
Product Education Videos
End-to-end creation of product education videos designed to reduce friction, answer common questions, and accelerate user adoption. Content is strategically planned, scripted, produced, and delivered as high-quality .mp4 files. Videos can be optimized for self-serve learning (YouTube or Help Centers) or embedded directly within your platform at key moments of use.
Help Center Articles
Creation of clear, user-focused help center articles tailored to your product and customer journey. Content is written and structured for easy scanning, clarity, and support deflection, and published directly within your chosen customer support platform, including Zendesk, Intercom, HubSpot Service, and others.
YouTube Channel Management
Publishing and optimization of product education videos across your YouTube channel or preferred video hosting platform. This includes video uploads, titles and descriptions, cross-linked resources, custom thumbnails, and post-roll links to drive continued engagement and product understanding.
Thumbnail Design
Design of cohesive, on-brand thumbnail templates that visually reinforce your product education library. Thumbnails are crafted to be clear, engaging, and consistent, improving discoverability, click-through rates, and overall brand recognition.
FAQs
Minimal. For most clients, involvement averages 1–1.5 hours per week—a short touch base to review priorities, occasional Slack messages for clarifications, and review of videos and help center articles. I handle the rest, ensuring content is produced efficiently without overburdening your team.
Yes. My content is built around real user friction points. I start by analyzing support ticket trends and user engagement patterns to identify where users struggle. Videos are short, focused, and placed strategically to prevent friction, resulting in faster onboarding, higher engagement, and fewer support tickets.
I learn by using your platform exactly as your users would. Typically, I request access to a representative instance and create videos one at a time, ramping up understanding quickly. Accuracy is verified through client review, and I consult SMEs for edge cases or integrations with complex systems. For example, when a client’s platform connected to Meta Business Suite, I created step-by-step video guidance that increased user success rates from 10% to over 80%.
SaaS moves fast, and I build content to move just as quickly. Videos are created with production best practices and retained project files, including scripts, so minor UI updates can be handled in just a few hours. Since each video typically addresses a single friction point, updates are straightforward, and corresponding help center articles can be refreshed at the same time without disrupting other content.
Absolutely. With 15 years in video production and six years creating B2B training content for Fortune 100 clients, I manage the entire process—from scripting and screen recording to on-screen talent, editing, thumbnails, and publishing. Client involvement depends on your SaaS complexity: simple self-serve products may only need a quick SME check for a few videos, while more complex B2B platforms may involve periodic touchpoints. Once the workflow is set, the client typically only reviews and approves content before it goes live.
Justin's other services
Starting at$85 /hr
Tags
Adobe Premiere Pro
OBS Studio
Content Creator
Script Writer
Video Editor
Service provided by
Justin Jones proPāhoa, USA
- $50k+
- Earned
- 11
- Paid projects
- 5.00
- Rating
- 112
- Followers
Product Education videos for SaaSJustin Jones
Starting at$85 /hr
Tags
Adobe Premiere Pro
OBS Studio
Content Creator
Script Writer
Video Editor
A true one-stop shop for product education, I handle everything from scripting and screen capture to on-screen talent and post-production. With a background in product education and adult learning theory, I create videos that are contextual, practical, and easy to absorb—never overwhelming or too high level.
What's included
Product Education Videos
End-to-end creation of product education videos designed to reduce friction, answer common questions, and accelerate user adoption. Content is strategically planned, scripted, produced, and delivered as high-quality .mp4 files. Videos can be optimized for self-serve learning (YouTube or Help Centers) or embedded directly within your platform at key moments of use.
Help Center Articles
Creation of clear, user-focused help center articles tailored to your product and customer journey. Content is written and structured for easy scanning, clarity, and support deflection, and published directly within your chosen customer support platform, including Zendesk, Intercom, HubSpot Service, and others.
YouTube Channel Management
Publishing and optimization of product education videos across your YouTube channel or preferred video hosting platform. This includes video uploads, titles and descriptions, cross-linked resources, custom thumbnails, and post-roll links to drive continued engagement and product understanding.
Thumbnail Design
Design of cohesive, on-brand thumbnail templates that visually reinforce your product education library. Thumbnails are crafted to be clear, engaging, and consistent, improving discoverability, click-through rates, and overall brand recognition.
FAQs
Minimal. For most clients, involvement averages 1–1.5 hours per week—a short touch base to review priorities, occasional Slack messages for clarifications, and review of videos and help center articles. I handle the rest, ensuring content is produced efficiently without overburdening your team.
Yes. My content is built around real user friction points. I start by analyzing support ticket trends and user engagement patterns to identify where users struggle. Videos are short, focused, and placed strategically to prevent friction, resulting in faster onboarding, higher engagement, and fewer support tickets.
I learn by using your platform exactly as your users would. Typically, I request access to a representative instance and create videos one at a time, ramping up understanding quickly. Accuracy is verified through client review, and I consult SMEs for edge cases or integrations with complex systems. For example, when a client’s platform connected to Meta Business Suite, I created step-by-step video guidance that increased user success rates from 10% to over 80%.
SaaS moves fast, and I build content to move just as quickly. Videos are created with production best practices and retained project files, including scripts, so minor UI updates can be handled in just a few hours. Since each video typically addresses a single friction point, updates are straightforward, and corresponding help center articles can be refreshed at the same time without disrupting other content.
Absolutely. With 15 years in video production and six years creating B2B training content for Fortune 100 clients, I manage the entire process—from scripting and screen recording to on-screen talent, editing, thumbnails, and publishing. Client involvement depends on your SaaS complexity: simple self-serve products may only need a quick SME check for a few videos, while more complex B2B platforms may involve periodic touchpoints. Once the workflow is set, the client typically only reviews and approves content before it goes live.
Justin's other services
$85 /hr