E-commerce Manager / Operation Manager

Starting at

$

25

/hr

About this service

Summary

What makes me unique is being a previous Founder & CEO of e-commerce brand, built from the ground up and my ability to seamlessly integrate project management, digital marketing, and operations expertise to deliver exceptional results. I offer comprehensive e-commerce management services, including strategy development, performance analytics, and operational optimization, to drive growth and efficiency for online businesses.

FAQs

  • What experience do you have in e-commerce and digital marketing?

    I have extensive experience in building and managing e-commerce businesses from the ground up, including configuring Shopify stores, managing digital marketing teams, overseeing project management, and handling day-to-day e-commerce operations. My work includes product development, marketing strategy, team management, and operational optimisation.

  • How can you help my e-commerce business grow?

    I can help your business grow by developing and executing comprehensive e-commerce strategies, optimizing digital marketing campaigns, improving operational efficiency, and ensuring seamless project management. My goal is to boost your revenue, enhance customer satisfaction, and streamline your business processes.

  • How do you manage project timelines and ensure deadlines are met?

    I use project management tools like Trello, Asana, Excel, Google sheets and Microsoft Project to develop detailed project plans, set clear milestones, assign tasks, and monitor progress. Regular communication with stakeholders and team members ensures everyone is aligned and any issues are promptly addressed, ensuring deadlines are met.

  • Can you provide examples of successful projects you’ve managed?

    Yes, one of my notable projects is building the e-commerce brand NOHABELT from scratch. I managed everything from product conception and development, Shopify store configuration, marketing team management, to project management of website development and video content creation. This project successfully demonstrated my ability to manage multiple facets.

  • How do you ensure effective communication with clients and teams?

    I ensure effective communication through regular updates, scheduled meetings, and using communication tools like Slack and Microsoft Teams. I maintain transparency by sharing progress reports and being responsive to any queries or concerns. Clear and open communication is key to successful project management.

What's included

  • Project Summary Report

    A detailed report summarising the project’s objectives, activities, milestones, and outcomes.

  • E-commerce Strategy Document

    A strategic plan outlining the implemented e-commerce strategies, including marketing, sales, and growth tactics.

  • Performance Analytics Report

    Comprehensive analytics and performance metrics, including traffic, sales, conversion rates, customer acquisition costs, and return on investment (ROI).

  • Website Audit and Optimisation Report

    An audit of the e-commerce website with recommendations and implementations for optimisation, including user experience (UX) improvements and SEO enhancements.

  • Inventory and Supply Chain Management Plan

    Documentation of inventory management processes, supplier coordination, and supply chain optimisation strategies

  • Marketing Campaign Results

    Detailed results and analysis of marketing campaigns, including email marketing, social media, PPC, and content marketing performance

  • Sales and Revenue Report

    A detailed report on sales performance, revenue growth, and key sales metrics

  • Operational Workflow Documentation

    Detailed documentation of improved operational workflows and processes implemented during the project.

  • Customer Feedback and Satisfaction Report

    Analysis of customer feedback, satisfaction levels, and recommendations for further improvements

  • Future Growth Plan

    A roadmap for future growth and development, including strategic recommendations and next steps

Recommendations

(5.0)

Jonas Lopes Oliveira

Client • Jul 2, 2024

Working with Phillip was great! Since the begining he was able to ear all the details about what my company wanted and he gave us some advices. Everything as schedulled! Strongly recommend!!!

Duarte Rego • Core

Client • Jul 2, 2024

Phillip is a dedicated, competent, and constantly evolving professional. His responsibility, desire to learn, commitment, perfectionism, discipline, ability to find solutions, and organizational skills make him an exemplary partner and an excellent addition to any team. I highly recommend Phillip for any project or opportunity, confident that he will continue to exceed expectations and contribute significantly to the success of his clients.


Skills and tools

eCommerce Manager
Business Strategist
Operations Manager
BigCommerce
Google Analytics
Hotjar
Shopify
WooCommerce

Industries

Fitness
Fashion
Software

Work with me


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