Tiago offers VoIP troubleshooting expert services with particular focus on the Ribbon range of products such as RAMP, SBC, GSX, and PSX systems. He offers comprehensive diagnostic skills using advanced tools like Wireshark, Empirix, Homer, or sngrep to efficiently identify and resolve complex issues.

His unique expertise lies in analyzing SIP signaling, RTP streams, and network performance metrics. With a deep understanding of Ribbon's ecosystem, he provides tailored solutions that optimize VoIP performance and ensure seamless integration with various PBX systems and cloud services like Microsoft Teams and Zoom Phone.