What you get:
- One named FAQ or support journey, agreed in writing
- Answers only from the sources you approve, with no guessing on policy
- One clarifying question when a request is unclear
- A clear handoff to a person for anything that shouldn't be guessed
- Never asks for passwords, one-time codes or ID images
- A short runbook and test checklist so your team can run and change it
- A private job page for questions, updates and handover