I'm an Atlassian Certified Jira Administrator with 5+ years of hands-on experience configuring, optimizing, and automating Jira environments for enterprise teams. I help organizations get more out of their Jira investment by designing clean workflows, tightening permission schemes, building smart automation rules, and integrating Jira with tools like Slack, GitHub, Microsoft Teams, and HubSpot.

✅ Jira project setup and configuration — workflows, screens, custom fields, issue types, boards (Scrum/Kanban) ✅ Jira Service Management — SLA rules, request types, queues, customer portals, approval logic, and ITSM workflows ✅ Automation rules — triggers, conditions, scheduled automations, cross-project rules, and smart values ✅ Integrations — Slack, GitHub, Microsoft Teams, Outlook, Confluence, HubSpot, and REST API connections ✅ Dashboards, filters, and reporting — sprint forecasting, capacity planning, and delivery visibility ✅ Jira health checks and optimization — auditing existing setups and cleaning up technical debt

→ Redesigned Jira Service Management workflows and SLA rules for a FAANG client via ServiceRocket, leading to repeat business → Configured automated Jira-GitHub board integration for a development team, eliminating manual ticket updates → Built an AI-powered Slack triage bot integrating Slack, HubSpot, Jira, and GPT-4 for automated Jira ticket creation and routing

I hold PMP, PMI-ACP, CSM, CSPO, SAFe 5 Agilist, and ICAgile Agile Coaching certifications — so I bring both deep Atlassian technical expertise and strong Agile delivery experience to every engagement.

Available to start immediately. Let's talk about your Jira environment.