Customer Service Specialist
Starting at
$
25
/hrAbout this service
Summary
My professional background is mainly focused on Customer Relations and Development, as well as an Ecommerce Support. I have been in this field for 7 years and am very good at what I do. I am also highly adaptable to any environment and situation and have worked remotely for 5 years.
In the 7 years that I’ve been in the Customer Service Industry, I had the pleasure of using Gorgias, Shopify, Asana, Zendesk, GSuite, GoHighLevel, Zoho, Trello, Monday.com, Accelo, Hubspot, Gladly, and Salesforce. The training I’ve had in Customer Service has helped me succeed in the field I have chosen.
What's included
Email Management
Handle Client or Support Inbox
Live Chat Handling
Taking over real-time chat communication with customers
Phone Handling
Handle inbound/outbound calls for the client
SOP Creation
If there are no SOP created yet, I can create a document and Loom videos for daily reference
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
E-Commerce
Cosmetics
Customer Service
Work with me
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