UX Heuristic Audit of your website / app / design
Starting at
$
1,000
About this service
Summary
Deliverables
FAQ
FAQs
❓ How is this different from user testing?
Heuristic evaluation is expert review based on established principles—I evaluate as an expert. User testing observes real users. Both are valuable; heuristic audits are faster, cheaper, and identify many issues user testing might miss. Ideal before user testing to fix obvious problems first.
❓ What products can you audit?
Any web application, SaaS platform, B2B tool, marketplace, or web-based product. Works for both live products and prototypes/designs. Native mobile apps can be audited but web applications are my specialty.
❓ How detailed is the report?
Very detailed. Expect 20-50 pages documenting 30-80 findings (varies by product complexity). Each finding includes description, severity, affected areas, why it matters, and specific recommendations.
❓ Do you need access to our product?
Yes, I need full access to explore thoroughly – either production access or demo account with broad permissions. If handling sensitive data, we can discuss NDA and appropriate access levels.
❓ How long does the audit take?
Evaluation itself takes 3-7 days depending on product complexity. Report creation another 3-5 days. Total delivery typically within 1.5-2 weeks from access granted.
❓ Can you prioritize findings based on our business goals?
Yes! During kick-off, we'll discuss your priorities (improve conversions, reduce support tickets, increase engagement, etc.). I'll weigh findings against your specific goals when prioritizing recommendations.
❓ What if we want help implementing the fixes?
The audit service is evaluation only. Implementation can be scoped separately – either specific fixes (hourly at $75/hr), feature redesign projects, or ongoing improvement retainer. Many clients use audit findings to plan their next design engagement.
❓ Do you share positive findings too?
Yes! The report includes what you're doing well – important for team morale and knowing what to preserve during improvements. Not everything is broken; I highlight strengths too.
❓ Can this be done confidentially?
Absolutely. I sign NDAs regularly and treat all product information confidentially. Your audit report and findings remain private unless you choose to share them.
❓ What happens after the audit?
You own the complete report and recommendations. Many clients use findings to: - Build internal roadmap, - Get buy-in for UX investment, - Scope redesign projects, - Engage me for ongoing improvement work.
What's included
📊 Comprehensive Heuristic Evaluation
Systematic evaluation of your product against established UX principles (Nielsen's 10 Usability Heuristics + additional modern UX principles). Every screen and user flow assessed for usability, accessibility, and best practice compliance.
🔍 Detailed Findings Report
Comprehensive report documenting all identified issues categorized by: - Severity (critical, major, minor) - Heuristic violated - Affected user flows - Impact on user experience - Business impact potential Typically, 30-80 findings depending on product complexity.
📸 Annotated Screenshots & Screen Recordings
Visual documentation showing exactly where issues occur. Screenshots with annotations explaining problems, plus screen recordings demonstrating problematic user flows in action.
🎯 Prioritized Recommendations
Clear, actionable recommendations for each issue including: - Specific fixes suggested - Best practice examples - Expected improvement - Implementation complexity estimate - Priority ranking (quick wins vs. long-term improvements)
📈 Competitive Benchmark Analysis
Comparison of your product's UX against 3-5 competitors or industry leaders showing where you excel, where you lag, and opportunities to differentiate through better UX.
🚀 Quick Wins List
Curated list of high-impact, low-effort improvements you can implement immediately for fast UX gains – perfect for showing quick progress to stakeholders.
📊 Executive Summary Presentation
Concise presentation deck summarizing key findings, critical issues, recommended priorities, and expected business impact – perfect for presenting to leadership or stakeholders.
🗺️ Implementation Roadmap
Suggested phased approach to addressing findings: immediate fixes (week 1-2), short-term improvements (month 1-3), and long-term enhancements (quarter 1-2).
📞 Findings Review Session
60-90 minute call walking through the audit report, answering questions, discussing specific findings, and providing additional context or clarification your team needs.
Example projects
Recommendations
(5.0)
Client • Jan 2, 2026
Recommended
I have been working with Bohdan for over 2 years now. We have a great working relationship. His work has revolutionized my app. Without him, I would be stuck in the stone ages. He is professional, friendly, and does outstanding work.
Client • Aug 19, 2024
Recommended
Throughout our project engagement, Bohdan has consistently impressed us with his exceptional creativity and professionalism. His keen attention to detail has been instrumental in delivering outstanding results.
Duration
1 week
