I deliver advanced AI solutions for support operations, leveraging generative AI, automation, and data-driven insights to optimize processes, reduce ticket volumes, and enhance response times. My approach embeds DEI principlesinto system design and team workflows, ensuring equitable outcomes for diverse stakeholders—from frontline agents to end customers. By balancing leading-edge technology with inclusive best practices, I help organizations transform their support operations while fostering a culture of fairness, equitable empowerment, and belonging.