What's included

• AI Implementation Roadmap & Pilot

  Strategic Assessment & Requirements: I conduct a thorough review of your current support operations, identify key automation opportunities, and map out where AI can most effectively reduce ticket volumes and enhance customer experience. Custom AI Design & Development: Leveraging generative AI and inclusive algorithms, I build and pilot solutions (e.g., chatbots, sentiment analysis tools) that proactively address diverse user needs. DEI Integration & Compliance: Throughout the development lifecycle, I ensure that language models and support flows incorporate inclusive best practices—mitigating bias and maintaining accessibility.

• Inclusive AI Optimization & Team Training (additional cost)

  Performance Monitoring & Continuous Improvement: Post-launch, I track AI-driven metrics (e.g., response times, resolution rates, user satisfaction) to fine-tune bot behavior, workflows, and escalation paths. Leadership & Team Enablement: I provide tailored coaching for support leaders and agents, ensuring they can confidently manage AI-enabled tools while fostering a sense of belonging and empathy within their teams. Sustainable DEI Framework: I establish procedures and guidelines for ongoing reviews of AI outcomes, guaranteeing that equity, inclusivity, and cultural awareness remain integral to your support operations.