What's included

• Respond to Inquiries

  Address customer questions about orders, products, and policies via chat and email promptly.

• Order Management

  Assist with order placements, tracking, cancellations, returns, and exchanges.

• Resolve Issues

  Troubleshoot issues related to payments, account access, and product concerns to ensure a smooth experience.

• Product Knowledge

  Stay updated on product details, promotions, and policies to provide accurate information.

• Meet Performance Goals

  Achieve targets for response time, resolution rate, and customer satisfaction scores.

• CRM and Data Accuracy

  Accurately log customer interactions and updates in the CRM system to maintain clear records.

• Continuous Improvement

  Participate in training, give feedback, and contribute to improving support processes.