What's included

• Respond to Inquiries

  Handle customer questions and issues via different channels promptly and professionally.

• Resolve Issues

  Troubleshoot and resolve customer problems effectively to ensure satisfaction.

• Maintain Records

  Accurately document all customer interactions and updates in the CRM system.

• Product Knowledge

  Stay informed about company products, services, and policies to assist customers efficiently.

• Meet Performance Goals

  Achieve targets for response times, resolution rates, and customer satisfaction scores.

• Collaborate with Team

  Work with colleagues and escalate complex issues when necessary to ensure comprehensive support.

• Continuous Improvement

  Participate in training sessions and provide feedback to enhance service quality and processes.