Manual copying from Gmail into a spreadsheet can create missed enquiries, duplicate rows, and unclear follow-up ownership. I build a bounded Gmail-to-Google-Sheets workflow that records one defined enquiry type while keeping a human responsible for customer communication. I am Australia-based and can work with English or Korean process requirements.

Packages:

Logging — USD 299 / 5 days / 1 revision: One Gmail account, one enquiry type, and one Google Sheet with agreed field logging, test results, and operating checklist.

Follow-up Workflow — USD 599 / 7 days / 1 revision: Basic logging plus duplicate prevention, one internal alert route, and a follow-up list, with failure testing and handover.

Approval Draft Workflow — USD 999 / 10 days / 2 revisions: Standard scope plus approved reply-draft generation, failure log, named owner, and pause SOP. No automatic customer sending.

Deliverables: Workflow configuration, field definition, test results, change list, error-handling rules, and operating checklist.

Exclusions: Automatic external sending, billing/payment/refund/order-status changes, round-the-clock monitoring, full CRM, multiple inboxes, multiple enquiry types, historical data cleaning, paid tool fees, and privacy-policy design.

Client materials: One Gmail account, one Google Sheet, anonymised samples, required columns, internal alert recipient, current handling steps, and approved draft-response wording for the advanced package.

FAQ:

Are customer replies sent automatically? No. The advanced package creates a draft for human review and manual approval.

Does the workflow update payments or orders? No. Billing, payments, refunds, and order status remain outside scope.

Send two or three anonymised enquiry examples, required columns, and current handling steps through the platform message system.

The displayed starting price covers the first package only. Larger packages require an agreed scope and quote. Delivery starts after the required access and approved materials are supplied.