Customer Support Services

Starting at

$

10

/hr

About this service

Summary

Delivered professional email, live chat, and CRM support to enhance customer experience and maintain client trust.

What's included

  • CRM Support

    ⭐Zendesk ⭐Freshdesk ⭐Intercom ⭐Gorgias ⭐Tidio ⭐Hubspot 📊Google Suite - Drive, Calendar, Email, Docs, Sheets, Slides, Forms, Voice, Contact 🗃Microsoft Office - Outlook, Onedrive, Excel, Word, PowerPoint, One Note ✅Task Management - Monday.com, Asana, Clickup, Trello, Notion, Asana, Miro, Airtable 🖥Communicator - Skype, Slack, Keybase, WhatsApp, Zoom, Google Meet, Messenger

  • Email Support | Social Media

    🎗 Efficiently manage customer inquiries via email, chat, social media, and phone 🎗 Resolve issues promptly and effectively, ensuring high customer satisfaction 🎗 Develop and maintain comprehensive knowledge bases and help center articles 🎗 Implement and streamline CRM systems 🎗 Provide training and guidance on best practices for CRM tool utilization 🎗 Analyze customer feedback and CRM data to identify trends and areas for improvement


Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
HubSpot
Intercom
Shopify
Zendesk

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