Your process lives in someone's head. Let's get it out.

I shadow the work as it actually happens, not as the org chart says it should, then write it down in a form your next hire can follow without asking anyone.

What I document

• Step by step, in the order a person actually does it

• Decision points and what to do at each one

• The exceptions, because that is where new people get stuck

• Handoffs, who owns what and when

• The forms, checklists, and templates that go with it

What you get

• A written SOP in plain language, with screenshots where they help

• The templates and checklists the process needs

• A one-page quick reference for people who already know the job

• Editable source files, no lock-in

Good fit if you are onboarding, preparing for an audit, handing a function to someone new, or you have realized one person is a single point of failure.

Background. 20+ years building process documentation and templates for federal program offices. COR Level II, FAR and DFAR familiarity, audit-reviewed work.