Heuristic Evaluation and UX Audit
Starting at
$
2,000
About this service
Summary
What's included
Heuristic Evaluation
A Heuristic Evaluation Report assesses the product’s interface against established usability principles. This evaluation identifies usability issues, categorises them based on severity, and suggests practical solutions. Annotated screenshots highlight specific problem areas, making it easier to understand and address design flaws. The report serves as a foundation for refining the user experience by resolving common friction points and aligning the interface with best practices.
User Journey Analysis
The User Journey Analysis maps out how users navigate the product, revealing pain points and areas of friction. By analysing how users interact with key touchpoints, this assessment helps identify inefficient processes, unclear navigation, or unnecessary steps that hinder engagement. Recommendations focus on streamlining user flows, improving efficiency, and ensuring an intuitive experience that aligns with user needs and business objectives.
Accessibility Review
A thorough Accessibility Review ensures the product meets accessibility standards such as WCAG. This assessment identifies barriers that might prevent users with disabilities from effectively engaging with the interface. Key areas of focus include colour contrast, keyboard navigation, screen reader compatibility, and alternative text for media. Addressing these issues improves inclusivity, expands the product’s reach, and ensures compliance with legal and ethical standards.
Behavioural Insights
The Behavioural Insights deliverable leverages data from analytics, heatmaps, session recordings, and user behaviour analytics to uncover usability issues. By analysing key performance indicators such as funnel drop-offs and bounce rates, this assessment highlights where users struggle or disengage. Data-backed insights guide design improvements, ensuring changes are driven by actual user behaviour rather than assumptions.
Actionable Recommendations Report
The Actionable Recommendations & Roadmap provide a prioritised plan for addressing UX issues based on effort and impact. It includes a structured list of improvements, categorising them into quick wins and long-term optimisations. This roadmap ensures a strategic approach to enhancing the user experience, allowing teams to implement changes efficiently while maintaining alignment with business goals.
Recommendations
(5.0)
Client • Jan 17, 2025
Recommended
So me and Richard were in the same agency for 2 years, Midnight Agency. We worked on various projects together and Richard was the lead UI architect on all of them. He is thorough and questions things to get to the bottom of the problem that is being solved. We worked on 2 large projects that involved deep UI and Richard was a huge influence on the direction of how the project was built and the tools we used to build it.
Client • Jan 3, 2025
Recommended
An expert in UI and UX design, Richard is my go to digital designer. Richard worked with WWF-UK to create the design and development of the mobile-first website for Sir David Attenborough's Netflix documentary film 'A Life On Our Planet'. Richard possesses an outstanding ability to understand user needs and translate them into intuitive, seamless designs. What sets Rich apart is his collaborative mindset and ability to communicate complex ideas effectively. I would highly recommend!
Client • Dec 11, 2024
Recommended
Richard is a great designer, understood our complicated style requirements and delivered earlier than expected!
Recommended
Eileen at Digital hired Richard and recommends working with them
Client • Dec 23, 2024
Client • Sep 24, 2024
Recommended
I've worked with Richard at several creative agencies over the years including Lima Delta. Over that time we've worked together on a wide variety of projects from pitches and proposals through to the gritty phases of production and implementation. He has always set himself apart as a source of valuable knowledge and advice as well as being an amazing creative talent. I've always trusted him to do high quality creative work and continue to do so!
Client • Sep 19, 2024
Recommended
It's always a huge pleasure working with Rich. Whenever we do have the opportunity to collaborate, I always come away feeling inspired by his creativity and knowledge. If I'm looking for fresh ideas and insight on a project I'm working on, Rich is always the first person I reach out to! He always approaches projects with such professionalism, attention to detail, and incredible creative flair. On top of his excellent skillset, he's driven by great values, and is an awesome human.
Client • Oct 6, 2023
Recommended
I worked with Richard to design and build a standalone editorial platform for Meta to promote content creators across Europe, the Middle East, Africa, and the Asia-Pacific region. With his UX insights, Richard skilfully crafted an interface that beautifully showcased the content of 200 diverse creators from Instagram and Facebook across 23 markets. His ability to embrace challenges, adapt to different languages and requirements, and collaborate seamlessly with the team made a lasting impression.
Duration
1 week
Skills and tools
Web Designer
UX Designer
Product Designer
FigJam
Figma
Maze
Miro
Typeform
Industries