
Customer Support & Client Relations Specialist
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About this service
Summary
FAQs
Price
$300 per week / 20 hours weekly A flat weekly rate for efficient, high-value support.
What's included
Multi-Channel Client Communication
Providing professional, empathetic, and timely responses to customer inquiries via email, live chat, and phone.
End-to-End Ticket Management
Efficiently receiving, tracking, prioritizing, and resolving customer support tickets using helpdesk software. Managing escalations to the appropriate departments to ensure timely solutions.
Client Account & Relationship Management
Maintaining detailed and accurate client profiles, interaction logs, and communication histories to personalize support and build lasting loyalty.
Billing & Payment Support
Processing customer payments, issuing invoices, handling subscription updates, and securely managing financial transactions.
Refund & Return Processing
Managing return authorizations (RMAs) and processing refund requests in accordance with company policy, ensuring a fair and positive customer experience.
Issue Resolution & Follow-up
Taking ownership of customer issues from start to finish. Conducting proactive follow-ups to confirm resolution and achieve a 98%+ client satisfaction rate.
Knowledge Base Development
Helping to create and update FAQ guides, support articles, and internal documentation to empower customers and reduce repeat inquiries.
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