With over 16 years in client-facing roles within travel, hospitality, and wellness, I go beyond support to build lasting client loyalty and drive retention. I specialize in turning customer frustrations into trust-building experiences by managing high-volume inquiries with calm competence. My focus is on streamlining workflows to ensure every client feels heard, valued, and efficiently helped. I combine deep empathy with a sharp eye for detail to deliver comprehensive support that protects your brand and keeps customers coming back.