Maybe users reach a screen and don’t know what to do next. Maybe onboarding feels longer than it should. Maybe the experience has grown feature by feature and the important path is now buried under friction.

This audit gives you a clear view of what’s getting in the way, why it matters, and what to improve first.

Over 1 week, I review 1 agreed user journey in your existing product or website, then turn the findings into a prioritised plan your team can act on.

1. Kickoff and journey alignment We agree the journey to review, the business goal behind it, and the context available, including research, customer feedback, analytics, or support themes.

2. UX review I assess the journey across its key screens, states, hierarchy, content, interactions, and moments of decision or hesitation.

3. Findings and recommendations You receive annotated findings that show where friction appears, what users may be trying to do, and how the experience could improve.

4. Prioritisation and walkthrough I organise recommendations by likely impact and implementation effort, then walk you through the plan in a 60-minute session.

Annotated UX findings for the agreed journey

Clear recommendations with rationale

A prioritised improvement plan

A 60-minute findings walkthrough

A shared view of what to address before investing in redesign or development

Scope: 1 agreed user journey. New research, implementation, and screen redesign are outside this service, but can be scoped separately.

My experience includes Product Owner and UX management roles at Magento Commerce and eBay Enterprise, working on e-commerce platforms, order management and complex operational workflows.

Send me a product link, the flow you want to improve and any relevant user feedback or requirements.