Content Moderator

Jexcel Pahimolin

(0)

Starting at

About this service

Summary

As a Content Moderator, my service is geared toward creating a secure positive, and safe online environment. I efficiently organize, review, and categorize content, ensuring alignment with client policies and guidelines. I specialize in handling sensitive content, resolving complex issues, and collaborating with internal departments. My proactive management of user-generated content, including banned keywords and users, contributes to maintaining brand integrity. By providing valuable insights and maintaining the quality of moderation, I play a vital role in enhancing the overall user experience and fostering a thriving online community, ultimately benefiting the client's business by safeguarding its reputation and ensuring compliance.

What's included

Content Classification and Organization:
Efficiently organize and categorize content using specific tools and channels, ensuring accurate classification for easy retrieval and publication
Sensitive Content Management
Review, classify, and when necessary, eliminate highly sensitive content, maintaining a safe and respectful online environment.
Policy Compliance and Guidelines
Understand and stay updated on client policies and guidelines, ensuring that content moderation aligns with these standards while also creating and updating moderation guidelines for clarity and consistency.
Complex Issue Resolution
Investigate and resolve complex content issues, relaying information to the broader Trust and Safety team within agreed turnaround times and quality standards, promoting a high level of service quality.
Efficient User-Generated Content Moderation
Review and moderate all user-generated content in accordance with content policies, maintaining a commitment to efficiency and quality.
Department Collaboration
Collaborate with internal stakeholders to implement a robust moderation strategy, fostering effective communication and cooperation across departments.
Account Management and Banned Keywords
Maintain records of banned users and regularly update the list of banned keywords, ensuring a proactive approach to content moderation.
Performance Analysis and Reporting
Monitor and analyze benchmarks for measuring moderation and user-generated content volume, providing insightful feedback to the Community team to continuously improve and enhance the effectiveness of the moderation policy.