What's included

• Efficient Query Resolution

  With my 1 year and 2 months of experience at Amazon and 2 months at Walmart Canada, I have honed the skill of swiftly understanding and addressing customer inquiries. I can provide quick and accurate responses, ensuring customer satisfaction and loyalty.

• Professional Communication

  With a background in HR and previous customer service experience, I understand the importance of professional and empathetic communication. I can represent your business with excellence, delivering courteous and clear responses, creating a positive impression on both customers and your business clients.

• Customer Retention Strategies

  My experience at Amazon and Walmart Canada has given me insights into customer retention strategies. I can offer guidance on proactive measures to retain customers, such as personalized follow-ups.

• Process Improvement Recommendations

  Having worked at two prominent organizations, I've gained a keen eye for identifying process inefficiencies. I can provide suggestions for streamlining customer service procedures, reducing response times, and enhancing overall service quality to benefit both your company and clients