What's included

• Microsoft Support

  ▪ Developed\Trained team members Technical and Customer handling skills ▪ Determine and report against monthly and quarterly key performance targets, communicate key insights and obstacles to the team members ▪ Assist the team focus on delivering excellent customer/technical support ▪ Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams ▪ Resolving Escalated cases and proactively Escalating Bugs/Service incidents ▪ Provided Support to Microsoft Customer Globally using office 365 to such as SharePoint, OneDrive, Microsoft Teams/Skype, Exchange Online and Outlook ▪ Resolving issues Relating to Outlook, Exchange Online, Teams/Skype for Business, OneDrive, and SharePoint ▪ Resolving Identity related issues such as Cloud, Hybrid and Federated Identities ▪ Validated cases for escalation to back line and contributes to knowledge management initiatives